Client

The client is a leading hearing aid retail chain in the US.

Service Provided

Development of a POS (Point of Sale) system tailored for internal store operations, including inventory management and billing.

Technologies

MVC, C#, ASP.NET, JavaScript, jQuery, SQL Server 2012, Framework 4.0, BOA Payment Integration, Crystal Reports, Highcharts

Project Overview

The Hearing POS system was designed as a comprehensive billing and inventory management solution for their hearing aid retail stores. It was built using three-tier architecture and handled critical aspects of retail operations, including inventory management, billing, and user management through Active Directory integration.

The system also included event tracking and notifications for various store activities, helping managers stay on top of stock levels and sales performance. A key challenge was ensuring that any database modifications didn’t adversely affect other interconnected applications, as this system was part of a larger ecosystem.
Agile methodology was used throughout the project to ensure frequent deliveries and stakeholder feedback.

Challenges

• Complex Database Management: The database was shared with three other applications, making it critical to ensure any changes were carefully implemented to avoid disruption across the interconnected systems.
• Active Directory Integration: Managing users through Active Directory while maintaining security and ease of use across multiple stores.
• Event Tracking: Implementing a reliable system for tracking store-level events and notifying the right personnel in real-time.
• Reporting: Generating detailed financial and inventory reports that could be customized per store using Crystal Reports and graphical representation with Highcharts.

Solution Delivered

• POS System: Developed a POS system that provided efficient billing and inventory management, allowing store employees to handle sales and stock levels seamlessly.
• Active Directory Integration: Implemented Active Directory user management to centralize and streamline the management of user roles and permissions across the store chain.
• Event Tracking and Notifications: Designed and implemented a system for event tracking that helped store managers monitor important activities, such as stock depletion or high-value sales, with real-time notifications.
• Database Management: Maintained the integrity of the shared database while making necessary enhancements to the system. All database operations were carefully tested to avoid disruptions in other applications.
• Reporting: Integrated Crystal Reports for generating detailed reports on sales, inventory, and performance metrics. Additionally, visual data representation using Highcharts improved decision-making by offering easy-to-understand graphical insights.

Roles & Responsibilities

• Development: Wrote clean, scalable, and efficient code, ensuring adherence to best practices and maintaining a high level of quality throughout.
• Requirement Gathering: Participated in discussions with business analysts and stakeholders to capture and refine requirements based on the unique needs of the retail stores.
• Database Management: Carefully handled database operations to avoid unintended consequences on the interconnected applications.
• Testing and Deployment: Assisted in deploying the application across testing, staging, and production environments, ensuring the system was thoroughly tested before going live.
• Continuous Improvement: Worked within an Agile framework, providing frequent updates to stakeholders and iterating on feedback.

Outcome

• Operational Efficiency: The POS system helped streamline inventory management and billing processes across retail stores, significantly improving day-to-day operations.
• Improved Reporting: Store managers were able to generate customized reports with ease, helping them monitor sales, track inventory, and make informed business decisions.
• Enhanced User Management: The integration with Active Directory made user management across multiple stores easier and more secure, reducing administrative overhead.
• Reduced Errors and Downtime: Careful database management ensured that no downtime or errors affected the interconnected systems, keeping store operations running smoothly.